Your privacy is important to us. This policy explains what data we collect, how we use it, and your rights as a user of AI Review Automate.
1. Information We Collect
We collect the following types of information when you use our platform:
- Account Information: Name, email address, mobile number, and business name provided during signup.
- Google Business Data: Reviews, ratings, business profile information, and performance data accessed via Google Business Profile API with your explicit authorization.
- Usage Data: How you interact with our platform, features you use, and actions you take.
- Communication Data: WhatsApp messages sent through our platform for review requests.
2. How We Use Your Information
We use the collected information to:
- Provide and operate the AI Review Automate platform
- Generate AI-powered review suggestions and replies for your business
- Send review request messages via WhatsApp on your behalf
- Sync and display your Google Business reviews
- Analyze platform usage to improve our services
- Communicate important updates about your account
3. Google Data Usage
We access your Google Business Profile data only with your explicit OAuth authorization. We use this data to:
- Fetch and display your Google reviews
- Post AI-generated replies to your reviews
- Create and manage Google Business Posts
- Access business performance insights
We do not sell, share, or use your Google data for any purpose other than providing the services you requested. You can revoke our access at any time through your Google Account settings.
4. Data Storage & Security
Your data is stored on secure servers. We implement industry-standard security measures including SSL encryption, secure database access, and regular security audits. We retain your data for as long as your account is active.
5. Third-Party Services
We integrate with the following third-party services:
- Google Business Profile API — for review management
- OpenAI API — for AI-generated review suggestions and replies
- WhatsApp Business API / Meta — for sending review requests
These services have their own privacy policies which we encourage you to review.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Revoke Google OAuth access at any time
- Opt out of non-essential communications
7. Cookies
We use essential cookies for session management and authentication. We do not use tracking or advertising cookies.
8. Contact Us
For any privacy-related questions or requests, please contact us at:
Email: support@aireviewautomate.com
Phone: +91 9064610155
Address: Siliguri, West Bengal, India